Refund Policy
Effective Date: September 21 2023
- Refund Eligibility
At Safer Internet Webtoolkits ("we," "us," or "our"), we strive to provide our customers with the best possible experience. If you are not entirely satisfied with your purchase of our tool subscription, we are here to help. Please read our refund policy carefully to understand your rights and eligibility for a refund.
We offer refunds under the following circumstances:
Technical Issues: If you encounter technical issues that prevent you from accessing or using our tool despite reasonable attempts to resolve them with our support team.
Subscription Cancellation: If you cancel your subscription within 15 days from the initial purchase date, we will issue a refund for the unused portion of your subscription.
Non - Refund Ineligibility
Ads removal subscription: We do not issue a refund for an ads removal subscription if you have opted in for ads not to be displayed to you while accessing our site, this is an automatic process and a refund for this type of service on our website is not refundable
Monthly Subscribers: You can make a request for a refund by contacting us through the Contact Us section of our site if you do not find our PRO service useful after 15 days of trying it out under a subscription plan, 1 day after 15 days we will not grant your refund request take note.
- Refund Process
To request a refund, please follow these steps:
Contact Support: Send an email to iamcancelling@saferinternet.ng explaining the reason for your refund request and providing relevant details, such as your order number and safer internet web-toolkits contact information.
Evaluation: Our support team will review your request and assess your eligibility for a refund within 1-3 business days.
Refund Notification: We will notify you of the approval or rejection of your refund request via email.
Refund Processing: If your refund is approved, we will process the refund within 2 business days. The refund amount will be credited to the original payment method used for the purchase.
Customized Services: Any services or features that are customized or personalized according to your specific requirements.
- Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at supports@saferinternet.ng.
- Changes to this Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.
By using our services, you agree to abide by the terms and conditions outlined in this refund policy.
Safer Internet Webtoolkits
Lagos Nigeria
Saferinternet.org.ng
Info@saferinternet.ng